| LCD message | APP message | Solutions |
| Lift | Robot lifted | 1. Confirm if the machine has been lifted. 2. Confirm if the machine is stuck and the front wheel is suspended. 3. Whether the corresponding magnet of the sensor is installed incorrectly or missed. 4. Check if the lifting sensor fails. |
| Collision | Robot bumper stuck | 1. Confirm if the bumper has stayed in right place. Try to place it back. 2. Whether the corresponding magnet of the sensor is installed incorrectly or missed. 3. Check if the collision sensor fails. |
| Tilt | Robot tilted | 1. Confirm if the machine is placed on uneven ground. 2. Confirm if the mother board is damaged. |
| Battery temperature out of range | Battery temperature error | 1. Confirm if the ambient temperature is too high or too low, wait until the temperature returns to normal before letting the mower work. 2. Confirm if the battery pack is damaged. |
| Out of boundary | Robot out of work zone | 1. Confirm if the machine is outside the map. Bring it back and start it from charging station. 2. If the radar surface is dirty, gently wipe it with a cloth. 3. Rainy or foggy weather affects the radar recognition effect, and cancel the schedule in such weather. 4. Radar damage. |
| Trapped | Robot trapped | 1. Confirm if there are too many obstacles around the mower. 2. The robot entered a narrow space and couldn't get out. 3. There is a visual misidentification in this area. Use the function of a safe zone to ignore the visual recognition results. 4. Mower is Slipping. 5. Check if the collision sensor fails. |
| Can not find the charging station | Path plan failed, please check whether any obstacles around the robot | 1. Confirm if there are too many obstacles around the machine. 2. The robot entered a narrow space and couldn't get out. 3. There is a visual misidentification in this area. Use the function of a safe zone to ignore the visual recognition results. 4. Confirm if the charging station is out of map and customer doesn’t build a corridor from station to the map. 5. Try to rebuild the corridors between different areas and rebuild the connecting corridors between charging stations and the map if it’s out of map. 6. Check if the camera fails. |
| STOP | MCU is in "STOP" mode, the device can not work. If you want to re-start, please click "START" and "OK" on control panel | 1. If you have pressed the stop button before, need to click "START" and "OK" to restart. 2.Check if the red stop button is stuck, click "START" and "OK" to restart. 3. Check if the display board is damaged. |
| Low battery | Low battery cannot start to work | 1. Confirm if the battery pack is too low, and let it work after it is fully charged 2. Confirm if the battery pack is damaged 3. Confirm if the charger is damaged |
| Trapped | Out of station error | 1. Confirm if there are too many obstacles around the charging station. 2. There is a visual misidentification in this area. Use the function of a safe zone to ignore the visual recognition results. 3. Mower is Slipping. 4. Check if the main board is failed. |
| Trapped | Out of station timeout | 1. Confirm if there are too many obstacles around the charging station. 2. There is a visual misidentification in this area. Use the function of a safe zone to ignore the visual recognition results. 3. Mower is Slipping 4. Check if the main board is failed. |
| Camera fault | Front Camera Error | 1. Confirm if the camera is damaged. |
| Mapping failed | Mapping failed | 1. Please confirm if the route you are taking is closed. 2. Check if the area is too small. 3. If the radar surface is dirty, gently wipe it with a cloth. 4. Rainy or foggy weather affects the radar recognition effect, and cancel the schedule in such weather. 5. Radar damage. |
| No map | Empty Map Error | 1. Please create a map before starting. |
| Unreachable zone | Unable to reach other work areas, will go back to charging station | 1. Confirm if there are too many obstacles around the machine. 2. The robot entered a narrow space and couldn't get out 3. There is a visual misidentification in this area. Use the function of a safe zone to ignore the visual recognition results. 4. Try to rebuild the corridors between different areas and rebuild the connecting corridors between charging stations and the map if it’s out of map. |
| Map exceeds maximum workspace | The current map area is too large and exceeds the maximum working area supported by the robot | 1. Build a new map within the nominal capability range of product. |
| Incorret Password | Incorret Password | 1. Reset password through APP. 2. Contact service center for resolution. |
| Please input PIN | No password entered, please use keypad to enter password. | Please enter the PIN code on the robot first before using other functions. |
| Camera blocked | The front camera is obscured | 1. Please wipe the camera before starting. |
| System fault | Display board communication failed | 1. Display board is failed. |
| Docking error | Failure to dock on the charging station during recharging | 1. Unclean charging contacts on mower or charging station, please clean them with alcohol. 2. Check if the light on charging station is on, maybe charging station has no power. 3. Check if the charging station is installed on a flat surface. If it is uneven, adjust the position of the charging station. 4. Confirm whether the user has moved charging station. 5. Check if there are any obstacles in front of the charging station. If there are any obstacles, please remove them. 6. The docking label on the charging station is dirty or damaged, try to clean it or order a new one from service center. 7. Check if the machine motherboard is damaged. |
| Blade stuck | Abnormal cutter | 1. The blade has accumulated grass or foreign objects. 2. The single cutting height is too deep, exceeding 3cm. 3. The cutting height is too low 4. Lawn mower motor failure.. |
| Left wheel motor fault | Left wheel motor overcurrent (blocked) error | 1. Left wheel motor is stuck, please remove obstacles. 2. Left wheel motor failure |
| Left wheel motor fault | Left wheel motor open circuit error | 1. Left wheel motor failure. |
| Left wheel motor fault | Left wheel motor short circuit error | 1. Left wheel motor failure. |
| Right wheel motor fault | Right wheel motor overcurrent (blocked) error | 1. Right wheel motor is stuck, please remove obstacles. 2. Right wheel motor failure. |
| Right wheel motor fault | ight wheel motor open circuit error | 1. Right wheel motor failure. |
| Right wheel motor fault | Right wheel motor short circuit error | 1. Right wheel motor failure. |
| Blade motor fault | Cutter motor overcurrent (blocked) error | Cutter motor overcurrent (blocked) error. |
| Blade motor fault | Open-circuit error in the cutter motor | 1. Cutter motor failure. |
| Blade motor fault | Short-circuit error in the cutter motor | 1. Cutter motor failure. |
| NA | Charging is not completed, the schedule task is not executed | The schedule task is not executed because of charging, please wait until battery is fully charged. |
| Rain delay ends in xx mins | Rain delay is not over yet, cannot start working automatically | The schedule task is not executed because of rain delay, You need to wait for the rain countdown to end or turn off the rain delay function. |
| Upside down | Robot flipped | 1. Confirm if the machine is turned over. 2. Confirm if the mother board is damaged. |
| Charging error | Charging abnormality | 1. Unclean charging contacts on mower or charging station, please clean them with alcohol. 2. Check if the light on charging station is on, maybe charging station has no power. 3. Check if the charging station is installed on a flat surface. If it is uneven, adjust the position of the charging station. 4. Confirm if charger is damaged. 5. Confirm if battery is damaged. |
| Locked. Try again after 10mins. | PIN error, robot locked | 1. Please enter the correct password. 2. If you forget your password, you can reset it to 0000 by resetting the factory settings through the app. 3. If the mobile app is not connected to the machine, please contact service center. |
| Upgrade failed | Firmware upgrade failed | 1. Check if the WiFi signal is very weak. 2. Check if the machine is charging on a charging station. |
| System fault | IMU communication error | 1. Main board is failed. |
| System fault | IMU data abnormality | 1. Main board is failed. |
| System fault | Bat Comm Error | 1. Battery is failed. |
| Battery temperature out of range | Battery Discharg Tem Error | 1. Confirm if the ambient temperature is too high or too low, wait until the temperature returns to normal before letting the mower work. 2. Confirm if the battery pack is damaged. |
| System fault | Robot component error(RTC) | 1. Main board is failed. |
| Locationing failed | Location failed (Lidar) | 1. If the radar surface is dirty, gently wipe it with a cloth. 2. The space where the machine is located is too narrow (such as narrow passages or under bushes). 3. Rainy or foggy weather affects the radar recognition effect, and cancel the schedule in such weather. 4. Radar damage. |
| Lidar recovering. Please wait | Lidar anomaly recovering | Update newest firmware. |
| ReSTART. Contact support if needed | Robot lidar error | Lidar is failed. |
| Lidar dirty or scratched | Robot LiDAR severely dirty | 1. If the radar surface is dirty, gently wipe it with a cloth. 2. Rainy or foggy weather affects the radar recognition effect, and cancel the schedule in such weather. 3. Radar damage. |