No matter what error you encounter, please try pressing start and ok to clear it.
| Error code | App message | Possible cause |
| E1 | Robot out of work zone | 1. Confirm if the machine is outside the map. Bring it back and double check the installation. 2. Confirm if there are any non-grass areas within the camera's detection range, take photos for Sunseeker to improve the visual model, and isolate this area with a magnetic stripe. 3. Confirm if the camera is obstructed, resulting in the inability to detect objects |
| E3 | Abnormal right cutter | 1. Check if there's anyting stuck around the cutting motor |
| E5 | Robot lifted | 1. Confirm if the machine has been lifted 2. Confirm if the machine is stuck and the front wheel is suspended 3. Whether the corresponding magnet of the sensor is installed incorrectly or missed |
| E6 | Robot flipped | 1. Confirm if the machine is turned over. |
| E7 | Robot tilted | 1. Confirm if the machine is placed on uneven ground. |
| E8 | Failure to dock on the charging station during recharging | 1. Unclean charging contacts on mower or charging station, please clean them with alcohol. 2. Check if the light on charging station is on, maybe charging station has no power. 3. Check if the charging station is installed on a flat surface. If it is uneven, adjust the position of the charging station. 4. Check if there are any obstacles in front of the charging station. If there are any obstacles, please remove them. 5. Check if the charging station is installed correctly and if it’s too far from boundary. 6. The QR code on the charging station is dirty or damaged, try to clean it or order a new one from service center. 7. Check if the magnetic strip at the bottom of the floor has fallen out, put it back. |
| E9 | Robot trapped | 1. Confirm if there are too many obstacles around the machine 2. The robot entered a narrow space and couldn't get out 3. There is a visual misidentification in this area. Use the magnetic stripe to isolate this area. 4. Mower is Slipping |
| Out of station error | ||
| Out of station timeout | ||
| E12 | Battery voltage error | 1. Place the machine on the charging station to see if it can be fully charged. 2. Check the lights on the charging station to confirm if there is electricity on the charging station 3. check if the contacts of charging station and mower are corroded. Clean these contacts with alcohol. |
| E12 | Low battery will not perform FC tasks | 1. Confirm if the battery pack is too low, and let it work after it is fully charged |
| E13 | Charging abnormality | 1. Unclean charging contacts on mower or charging station, please clean them with alcohol. 2. Check if the light on charging station is on, maybe charging station has no power. 3. Check if the charging station is installed on a flat surface. If it is uneven, adjust the position of the charging station. |
| E17 | Timeout finding charging station | 1. Check if the machine is stuck and the wheels are slipping 2. Check if the charging station is installed correctly and if it’s too far from boundary. |
| E18 | Low battery cannot start to work | 1. Confirm if the battery pack is too low, and let it work after it is fully charged |
| E22 | The front camera is obscured | Please wipe the camera before starting |
| E22 | Unable to work in the dark | 1. Please check if the camera is cover by some object. 2. Our product can’t work at night. |
| E22 | Front Camera Error | 1. Please contact service center for help |
| E27 | Wiper stalled | 1. Please check if there's anything stuck between wiper and camera |
| BP | Battery temperature error | 1. Confirm if the ambient temperature is too high or too low, wait until the temperature returns to normal before letting the mower work. |
| Err | Incorrect password | 1. Reset password through APP 2. Contact service center for resolution |
| EE | Display board communication failed | Please contact service center for help |
| Magnetic sensor connection failure | ||
| A1 | Robot not on charging dock error | 1. Please put mower on the charging station before edge mowing. 2. Unclean charging contacts on mower or charging station, please clean them with alcohol. 3. Check if the light on charging station is on, maybe charging station has no power. 4. Check if the charging station is installed on a flat surface. If it is uneven, adjust the position of the charging station. |
| Charging is not completed, the schedule task is not executed | The schedule task is not executed because of charging, please wait until battery is fully charged. | |
| Rain delay is not over yet, cannot start working automatically | The schedule task is not executed because of rain delay, You need to wait for the rain countdown to end or turn off the rain delay function. | |
| Battery communication error | Please contact service center for help |